Terms & Conditions | Moslow Wood Products Payment Terms Orders are shipped COD, or prepaid by VISA, MasterCard, or American Express, until credit is established. Credit card payments are subject to a 3% processing fee. Once credit is approved, terms are Net 30 days. Orders will not be processed if any balance is more than 60 days past due. Claims All shipments must be inspected upon delivery. Any damage in transit must be noted on the carrier’s delivery receipt at the time of delivery. We assume no liability for damages incurred in transit. Returns All returns require prior written authorization. Unauthorized returns will not be accepted. Returned merchandise must be free of scratches, dents, and other damage. Returns resulting from customer error are subject to: A 25% restocking fee, and All related shipping costs. Authorized returns must be received within 14 days of receipt of goods. Need help? Contact us at Info@moslowwood.com for questions related to refunds and returns. Overruns & Underruns Due to the nature of custom manufacturing, all custom orders are subject to a ±5% variance in quantity. Every effort will be made to ship exact quantities ordered. Materials We reserve the right to substitute North American Black Walnut with high-quality, Walnut-stained solid hardwood of comparable grade and appearance if necessary. Changes & Cancellations All change or cancellation requests must be submitted in writing. Verbal requests will not be accepted. Changes may affect estimated ship dates. Any work completed prior to a cancellation will be invoiced in full. F.O.B. All shipments are F.O.B. Powhatan, Virginia. Title and risk of loss pass to the buyer upon carrier pickup. Shipping Standard shipping methods are FedEx and UPS Ground. USPS, freight truck, and rush shipping options are available upon request. Shipping charges will be added to the invoice unless otherwise agreed in writing. Pricing Due to volatility in raw material costs, prices are subject to change without prior notice. Use of Product Images Moslow Wood Products reserves the right to photograph, record, and otherwise document products manufactured within its facility and to use such images for marketing, promotional, portfolio, and related business purposes. If a customer does not consent to the use of images depicting their products, the customer must provide written notice to Moslow Wood Products prior to or upon delivery of the goods. Upon receipt of such notice, Moslow Wood Products will refrain from using, and will remove upon request, any images reasonably identifiable as the customer’s products. Privacy Policy Effective Date: 01-01-2000 Last Updated: 11-17-2025 This Privacy Policy explains how Moslow Wood Products (“we,” “us,” “our”) collects, uses, discloses, transfers, and stores personal data when you visit our website, engage with our services, or purchase products. 1. Definitions “Personal data” means any information that identifies or could reasonably identify an individual. “Processing” means actions such as collecting, storing, using, disclosing, or deleting data. “Services” means our website, custom manufacturing, wholesale offerings, and related business operations. 2. Information We Collect We may collect the following types of data: A. Information You Provide Name, company name, email address, phone number. Billing and shipping information. Custom order details, logo files, specifications, proofs. Communications sent to us (email, forms, requests). B. Information Collected Automatically IP address, device identifiers, browser type, OS, referral URLs. Pages visited, actions taken, time spent on the site. Cookies, pixels, log files, and other tracking tools. C. Optional Information Marketing preferences. Survey responses or voluntary promotional details. 3. How We Use Information We may use personal data to: Process and fulfill orders, including custom manufacturing. Communicate about orders, updates, product changes, and service improvements. Provide customer support and manage inquiries. Improve our website, services, and internal operations. Conduct analytics, security monitoring, and fraud prevention. Send marketing communications if you have opted in. Comply with legal, regulatory, and contractual obligations. 4. Legal Basis for Processing Where required by law, we rely on the following bases: Contractual necessity Legitimate business interests Compliance with legal obligations Consent, where applicable (e.g., marketing) 5. How We Share Information We may share data with: A. Service Providers Payment processors, logistics companies, shipping carriers, hosting providers, analytics providers, marketing tools. All service providers are required to follow confidentiality and security standards. B. Business Partners If you participate in joint programs or custom co-branding projects. C. Legal Authorities Where disclosure is required by law, regulation, or legal process. D. Corporate Transactions If we undergo a merger, acquisition, restructuring, asset sale, or similar event. We do not sell personal data for profit. 6. Cookies & Tracking Technologies We use cookies and similar technologies to: Personalize your experience Maintain site functionality Perform analytics Support marketing (opt-in only) Browsers allow you to manage cookie settings. Certain site functions may not operate properly without cookies. 7. Data Retention We retain personal data only as long as necessary to: Provide services Fulfill orders Meet legal and accounting requirements Resolve disputes Maintain business and warranty records After retention periods expire, data is deleted or anonymized. 8. International Data Transfers If you are located outside the United States, your data may be transferred to and processed in the United States or other jurisdictions. Safeguards (such as standard contractual clauses) may be applied when required by applicable law. 9. Your Rights Depending on your location, you may have rights such as: Access your data Correct inaccurate information Request deletion Restrict or object to processing Withdraw consent Request a copy of your data For California residents: rights under CCPA, including right to know and right to opt out of certain data uses Identity verification may be required before fulfilling requests. 10. Children’s Privacy Our services are not directed to individuals under 16 (or a higher age where required). We do not knowingly collect personal data from children. If such data is discovered, it will be deleted. 11. Data Security We implement administrative, technical, and physical safeguards to protect data. No system is completely secure, but we take reasonable measures to prevent unauthorized access, loss, or misuse. Access to personal data is restricted to authorized personnel under confidentiality obligations. 12. Third-Party Links Our website may contain links to external sites we do not control. We are not responsible for the privacy practices of third-party websites or services. 13. Changes to This Policy We may update this Privacy Policy periodically. The “Last Updated” date reflects the most recent version. Continued use of our website or services indicates acceptance of the updated policy.